Recalls

To support the management and investigation of settled transactions, we offer a Payment Recall service. If a payment was sent to an incorrect recipient or contained erroneous details, you can initiate a recall request to attempt to recover the funds

📋 Recall Prerequisites

Before initiating a recall request via the /recalls endpoint, ensure the transaction meets these mandatory conditions:

• Payment Age: The original payment must have been initiated within the last 6 months.
• Payment Status: The transaction status must be PROCESSED.
  • Note: If a payment is still PENDING, use the /cancel endpoint instead.
• Scheme Eligibility: Recalls are not supported for Instant Payment schemes:
  • Faster Payments (GBP)
  • SEPA Instant (EUR)
• No Active Requests: You cannot request a recall if there is an existing active recall or if the payment has already been successfully reversed.

⚠️ Fees and Charges Please be advised that initiating a recall request may incur administrative fees.